Terms and Conditions for Gardeners Teddington

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Teddington. By making a booking, you agree to these terms, which are designed to create a clear and fair framework for both the customer and the service provider. They apply to residential and light commercial gardening work unless a separate written agreement states otherwise. Please read them carefully before confirming any appointment for Teddington gardeners services.

These terms cover the booking process, payments, cancellations, liability, waste handling, and the law that applies to the contract. They are written in plain language so customers can understand what to expect when arranging gardening services in Teddington. Nothing in these terms affects your statutory rights as a consumer under UK law.

In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” or “your” mean the customer making the booking. The words “service”, “work”, or “job” refer to any agreed gardening task, including maintenance, clearance, planting, pruning, lawn care, hedge work, or related outdoor services. The phrase Gardeners Teddington is used for convenience and refers to the service covered by this document.

1. Booking Process

Bookings may be made by phone, email, online form, or any other method we make available from time to time. A booking is only confirmed when we have accepted the request and, where required, received any deposit or written acceptance of the estimate. Until that point, no binding contract exists. We may refuse a booking at our discretion if the work requested is unsafe, unavailable, outside our service scope, or otherwise unsuitable.

Before starting work, we may ask for details about the property, access arrangements, the size and condition of the garden, and any specific requirements. If the information provided by you is incomplete or inaccurate, we may need to revise the quotation, change the schedule, or decline to proceed. For larger or more complex jobs, Gardeners Teddington may arrange an inspection before confirming the final price and timing.

Any date or time given for the visit is an estimate unless we expressly agree otherwise in writing. While we will aim to attend on the arranged day, some factors may be outside our control, including weather, traffic, illness, or delays on earlier jobs. We will take reasonable steps to notify you of any significant change. If access cannot be gained at the agreed time, the visit may be treated as a late cancellation or a wasted visit.

2. Quotations, Scope, and Changes to Work

Quotes are normally based on the information available at the time of booking and may be fixed-price or estimated, depending on the nature of the work. A fixed-price quotation applies only to the exact scope described in the quote. If the job changes once we arrive, or if the actual site conditions differ materially from the information supplied, we may revise the price before continuing. Examples include overgrown areas, hidden obstacles, restricted access, or additional waste requiring removal.

Any extra work must be agreed in advance wherever reasonably possible. If urgent circumstances mean we need to make a judgement on site, you authorise us to proceed with reasonable additional work where it is necessary to complete the original task safely and effectively. We will always try to keep the customer informed so the Teddington gardening service remains transparent and fair.

We may use subcontractors or suitably qualified personnel to carry out all or part of the services. Any person acting on our behalf will be bound by relevant obligations under these terms. We may also choose the order in which jobs are completed and the methods used, provided that we act with reasonable care and skill.

3. Payments and Invoicing

Payment terms will be confirmed at the time of booking or in the quotation. For standard domestic work, payment is generally due upon completion unless otherwise agreed in advance. For larger projects, regular maintenance plans, or specialist work, we may request a deposit or staged payments. Any deposit required will be made clear before the booking is confirmed.

We accept payment by the methods we state at the time of booking. All prices are given in pounds sterling and, unless stated otherwise, include any applicable VAT. If VAT applies, this will be shown on the invoice where required. You must pay all invoices by the due date shown. Late payment may result in the suspension of future services and, where lawful, reasonable charges for debt recovery and interest may be applied.

Where a quotation is based on time rather than a fixed fee, the total charge will reflect the time worked, materials used, and any agreed extras. If a customer asks for additional tasks on the day, these may be invoiced separately. We reserve the right to withhold further work or future bookings until outstanding balances are paid in full. This applies to gardeners in Teddington services and all related work.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving notice as soon as possible. If you cancel with sufficient notice, we will usually not charge a fee, though any non-refundable deposit may be retained where this was explained at the time of booking. If you cancel at short notice or fail to provide access when we arrive, we may charge a cancellation fee to cover the reserved time and operational costs.

For most appointments, we ask for at least 24 to 48 hours’ notice if you wish to cancel or change the date. For large or seasonal jobs, a longer notice period may apply and will be stated in the quotation or confirmation. If we need to cancel or reschedule due to unforeseen circumstances, we will offer an alternative date where possible. If we are unable to provide the service, any prepayment for the cancelled visit will be refunded or credited, as appropriate.

We are not responsible for delays caused by events outside our reasonable control, including severe weather, accidents, strikes, transport disruption, or emergency situations. In such cases, we may rearrange the appointment without liability for any indirect loss. If a visit is unsafe due to weather conditions, waterlogging, icy surfaces, high winds, or other hazards, we may decide to postpone work in the interests of safety. Customers will be informed as soon as practicable.

5. Customer Responsibilities

You must ensure that the garden and property are reasonably accessible on the date of the visit. This includes providing safe entry, removing or securing pets if needed, and informing us of any known hazards such as broken paving, hidden utilities, aggressive animals, or unstable structures. If we cannot work safely because access or site conditions are unsuitable, we may leave the property and charge for the aborted visit.

You are responsible for obtaining any permissions required for us to carry out the work, including landlord consent, management company approval, or neighbour agreement where relevant. You must also let us know about any protected plants, wildlife considerations, or legal restrictions affecting the work. If you request the removal of shrubs, trees, or large amounts of growth, you must check whether additional permissions or controls apply before work begins.

Customers should remove fragile items, ornaments, toys, or other valuables from working areas before the appointment. Although we will act with reasonable care, we cannot be responsible for damage caused by items left in work zones where they are not reasonably visible or the risk was not disclosed. Our service is intended to be practical and efficient, and Gardeners Teddington relies on the customer to help create safe working conditions.

6. Liability and Limitations

We will carry out our services with reasonable care and skill, using suitable tools and methods. If we make a mistake or fail to meet a contractual obligation, we will aim to put things right where reasonably possible. However, our liability is limited to foreseeable losses arising directly from our breach of contract or negligence, subject to any rights you have under law that cannot be excluded.

We do not accept responsibility for pre-existing damage, hidden defects, naturally weak plants, unstable structures, drainage issues, or problems caused by factors beyond our control. Gardening can involve working with living materials, weather-sensitive surfaces, and outdoor equipment, which means outcomes may vary. For example, turf may not recover after severe drought, and pruned plants may respond differently depending on season and condition. These natural variations do not by themselves amount to negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or business interruption. This applies to all Gardeners Teddington work, whether routine or one-off.

7. Waste Removal and Environmental Compliance

Where waste is produced during the service, we may offer collection, loading, transport, and disposal or recycling as an additional service if agreed in advance. Unless otherwise stated, waste removal is not automatically included in the quote. The customer should tell us in advance if waste is to be taken away, as this may affect the price, vehicle size required, and the disposal method.

All green waste, soil, timber, and related materials will be handled in accordance with applicable UK waste laws and environmental requirements. Waste may be taken to licensed transfer stations, recycling centres, composting facilities, or other lawful facilities. We do not undertake to remove hazardous materials unless specifically agreed and legally permitted. Items such as asbestos, chemicals, sharps, contaminated soil, or other dangerous substances must be disclosed immediately and may require specialist handling.

The customer remains responsible for telling us about any waste that may be classed as controlled, hazardous, or otherwise regulated. If such materials are found unexpectedly, we may stop work until the issue is resolved. We will not knowingly breach waste regulations, and we expect customers to cooperate with lawful disposal procedures. Waste transfer documentation may be issued where appropriate, and any retained records will be handled in line with legal and practical requirements.

8. Complaints, Amendments, and General Terms

If you have concerns about the service, you should raise them promptly so we have a fair opportunity to investigate and, where appropriate, correct the issue. We aim to resolve disputes sensibly and in good faith. Any amendment to these terms must be agreed in writing by both parties unless the change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force.

We may update these terms from time to time. The version in force at the time of your booking will normally apply to that job unless a later change is agreed in writing. No failure or delay by us in enforcing a right or remedy will operate as a waiver of that right. These terms represent the agreement between the parties regarding the service and replace any prior oral discussions on the same subject.

These conditions are intended to support a professional and reliable relationship between the customer and Gardeners Teddington. They are designed to be fair, practical, and consistent with UK consumer and contract law. By proceeding with a booking, you confirm that you have read and understood the service terms and agree to comply with them.

9. Governing Law

The contract between you and us is governed by the laws of England and Wales. Any dispute arising from these terms or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a different forum is required by mandatory law. If you are a consumer, you may also have rights to seek assistance from relevant dispute resolution bodies or statutory protections where available.

The governing law clause applies to all bookings, quotations, invoices, and service arrangements associated with this document. It ensures that the same legal framework applies to the full relationship between the parties. By booking gardening services through Gardeners Teddington, you acknowledge that this legal framework forms part of the agreement.